Privacy Notice


We, West Norfolk Carers, are the ‘controllers’ of the information which we collect about you (‘personal data’). Being controllers of your personal data, we are responsible for how your data is processed. The word ‘process’ covers most things that can be done with personal data, including collection, storage, use and destruction of that data. 

This notice explains why and how we process your data, and explains the rights you have around your data, including the right to access it, and to object to the way it is processed. Please see the section on ‘Your rights as a data subject’ for more information.

We are a Registered Charity (No: 1107546) and our contact details are:

You can contact us at 20 Thoresby College, Queen Street, King’s Lynn. Norfolk PE30 1HX , email us at  or telephone us on 01553 768155, if you have any queries about this notice or anything related to data protection.

Personal data 

‘Personal data’ is any information that relates to a living, identifiable person. This data can include your name, contact details, and other information we gather as part of our relationship with you.

It can also include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, physical or mental health, or sexual orientation. The collection and use of these types of data is subject to strict controls. Similarly, information about criminal convictions and offences is also limited in the way it can be processed.

We are committed to protecting your personal data, whether it is ‘special categories’ or not, and we only process data if we need to for a specific purpose, as explained below.

We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances we may receive data about you from other people/organisations. We will explain when this might happen in this Notice.

Your data and how and why we process it

We process your data in order to manage our relationship with you and ensure you are to be able to use our services.

Personal data received from third parties

We can receive personal data from 3rd Parties (e.g. Local Authorities, Education, NHS and 3rd Sector Organisations) who would like to refer people to receive our services.

Who we share your data with 


Personal data will only be used to provide our services and will not be shared more widely without your consent. However Personal Data may be shared (without consent) more widely where there is a risk of harm to you and/or others.

How we store your data 


Your personal data can be held in both hard copy and electronic formats and is stored securely on a database and is stored on our software suppliers’ servers which are which are located in the UK/European Union and other non-EU locations servers.

We only store personal data in and transfer it to countries or jurisdictions where it will have an adequate level of protection or where we are able to provide appropriate safeguards and make sure that your rights as a data subject can be enforced.

How long we keep your data 

We will retain your data for the period of time we are legally required to.
Once the applicable retention period expires, we will securely delete the data.

Third Party Websites

We will not be responsible for the conduct or content of third party websites, including without limitation, any link contained in a third-party website.

Updating your information

If any of your information that you have provided to West Norfolk Carers changes, for example if you change your email address or name or if you wish to cancel your newsletter please let us know the correct details by sending an email to the following email address If you already receive information from West Norfolk Carers, we will continue to send it unless you tell us otherwise by writing to us at West Norfolk Carers, 20 Thoresby College, Queen Street, King’s Lynn, PE30 1HX.

Your rights as a data subject 

As a data subject, you have the following rights in relation to your personal data processed by us: 

•    To be informed about how your data is handled;
•    To gain access to your personal data; 
•    To have errors or inaccuracies in your data changed; 
•    To have your personal data erased, in limited circumstances; 
•    To object to the processing of your personal data for marketing purposes or when the processing is based on the public interest or other              legitimate interests; 
•    To restrict the processing of your personal data, in limited circumstances; 
•    To obtain a copy of some of your data in a commonly used electronic form, in limited circumstances;
•    Rights around how you are affected by any profiling or automated decisions.

Withdrawing consent 

If we are relying on your consent to process your data, you may withdraw your consent at any time. 

Complaints to the Information Commissioner 

You have a right to complain to the Information Commissioner's Office (ICO) about the way in which we process your personal data. You can make a complaint on the ICO’s website 

Exercising your rights, queries and complaints 

For more information on your rights, if you wish to exercise any right or for any queries you may have or if you wish to make a complaint, please contact us. 

Cookies on our website 

Cookies are small files which websites store on your computer and which contain various types of information about your visit to a website. They are not viruses or malicious software but they are generally aimed at providing you with a good experience when browsing a site by, for example, remembering your preferences so that you do not need to reset them every time you visit the website.

Cookies can record information about how you browse the internet. They can therefore be used by websites to advertise goods and services which, based on your browsing history, are similar to goods and services which you have previously searched online. This is why some users reject or delete cookies.

Cookies normally expire after a length of time which can vary from a few minutes to more than a year. Some cookies are ‘session cookies’ which are deleted when you close your internet browser or after a period of inactivity. Others are ‘persistent cookies’ which remain on your computer until their expiration date.

We do not store cookies on your computer without your consent, unless they have the sole purpose of carrying out the transmission of communications or they are strictly necessary for providing an online service.

You may restrict or block cookies which are set by any website through your browser settings. Your browser settings also allow you to clear your browsing history and delete cookies. Information about how you can do this can be found on this link Mobile devices may have their own settings and you need to refer to the manual of the device.

Please note that restricting or disabling cookies may impact the functioning of parts of our website.

May 2018